If a period has no data or a dashboard leaves out volumes, first decide which of four things happened: the system did not capture, the data is still uploading or processing, the wrong project or snapshot is selected, or the dashboard or view leaves it out.
Check selection and view
Confirm the project, the snapshot or date, and the filters of the view or dashboard.
Check System Logs
Open the system logs as described in System Logs Screen. Look for the steps project loaded, creating snapshot, snapshot part uploaded, snapshot started processing, and snapshot finished processing for the dates in question. Logs are kept for two weeks, so check early.
Consider the interval and the backlog
A changed snapshot interval changes how often snapshots appear. A manipulation backlog delays them; see SDX-Cloud: Snapshots arrive late because of a manipulation backlog.
Do not cancel jobs
Do not cancel or delete jobs yourself. Contact Sodex Support.
What to send to Sodex Support
- Organization, project, and system serial number
- Missing dates or snapshot names and the interval
- Screenshots of the view and the log entries
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