This article explains what you need to configure before you can buy packages in SDX-Cloud. If you are setting up SDX-Cloud for the first time, also see Creating an SDX-Cloud Account and Organization for the full sign-up flow.
Purchases work only if your organization has a valid (confirmed) invoice email and your Stripe billing information is complete and accepted.
1. Why billing information is required
To purchase licenses, photogrammetry flatrates, or other packages, SDX-Cloud
uses the
Sodex Cloud Stripe Portal.
Purchases only work if:
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Your organization has a valid invoice email, and
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Your billing address and Tax ID in Stripe are complete and accepted.
2. Invoice email for the organization
The invoice email is set when you create the organization and can later be adjusted in the organization settings.
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All invoices and billing notifications are sent to this email.
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When you first set or change the invoice email:
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An email is sent to this address.
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You must confirm the email by clicking the link in that message.
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Until the invoice email is confirmed, purchases will fail.
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If the invoice email is not confirmed, purchases will fail—even if your billing address and Tax ID are correct.
3. Editing billing information in the Stripe Portal
Before you attempt to buy a package for the first time, you will need to set the Billing information in the Sodex Cloud Stripe Portal.
Fields:
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Name – Billing name (organization or billing contact).
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Address
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Country
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Street and house number
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Address line 2 (optional)
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Postal code
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City
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Tax ID
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Correct Tax ID type for the selected country (e.g. AT VAT)
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Tax ID value (e.g. ATU12345678)
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Validation:
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All required address fields must be filled.
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Postal code and city must match a valid combination for the selected country.
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If something is missing or invalid, Stripe shows messages such as:
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“Postal code required”
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“The provided billing address is invalid.”
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You must resolve all errors and then click Save. Only when no error is shown is the billing address accepted.
Resolve all validation errors first, then click Save. Only when no error is shown is the billing address accepted.
4. When can I purchase packages?
You can successfully buy packages when:
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The organization’s invoice email is set and confirmed, and
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The billing information in Stripe is correct and complete.
If purchases still fail after these steps, contact Sodex Support and include a screenshot of the Stripe Billing information page.
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