SDX-Cloud: How to Create a Device User (SDX-PocketScan)

Summary This article explains how organization admins can create a device user — an account type designed for logging into connected mobile applications such as SDX-PocketScan.

Introduction

A device user is a simplified SDX-Cloud account intended for use with external or companion apps that upload data to SDX-Cloud. Unlike standard users, device users cannot access SDX-Cloud directly — their sole purpose is to enable data upload from supported apps.

This setup is ideal for field devices like the SDX-PocketScan, allowing users to scan and sync data efficiently without requiring full cloud access.

When to use a device user Use a device user for scanners or field devices that only need to upload data from supported apps (for example, SDX-PocketScan), without granting SDX-Cloud access.

Prerequisites

Before creating a device user, ensure the following:

You are logged in as an organization admin.

Your organization is active in SDX-Cloud.

You have access to the User Management section within your organization overview.

Step-by-Step Instructions

Step 1: Navigate to User Management

Open SDX-Cloud.

Go to your Organization Overview.

Click User Management from the sidebar.

Step 2: Add a Device User

Shows the organization’s user overview screen with the “+” button selected.

In the top-right corner of the user table, click “+”.

Select Add device user from the dropdown menu.

Shows the organization’s user overview screen with the “+” button selected.

Step 3: Enter User Credentials

A popup window will appear for adding one or multiple device users.

Fill in the following fields:

:::callout tip Tip Use the device’s serial number as part of the email name, e.g., 123456@sodex-innovations.com. :::

Password – Set a password for the device user.

Displays the user entry popup where email and password fields are filled for one or more device users.

The created device users can now log in to any supported mobile app to upload scan data directly to SDX-Cloud (e.g. SDX-PocketScan):

Important Copy the password now; it cannot be viewed later.

E-Mail domain (1) – Enter or confirm your organization’s email domain (e.g., @sodex.at). (1)

E-Mail (2) – Enter the local part of the device user’s email (without the domain). (2)

More Users (3) - To add more users in one go, click the “+” icon in the top-right of the popup and repeat the process for each user. The email domain remains pre-filled.

Invite/Create users - Once all credentials are entered, click Invite. The device users will now appear in your user list without a license (default). They do not need email confirmation and cannot access SDX-Cloud directly.

Displays the user entry popup where email and password fields are filled for one or more device users.

Screenshot of Step 3: Enter User Credentials

Tips and Common Issues

Forgot password? Delete the device user and recreate it with a new password.

User cannot access SDX-Cloud: This is expected — device users can only upload data, not access the SDX-Cloud.

\\Available translations\\: en-us

Introduction

Prerequisites