SDX-Mate can show System is not reachable. Please be patient for more than 20 minutes while parts of the system are still running. In a resolved case the system status service on the computer refused connections, and a system-side recovery restored operation and uploads.
Rule out the usual causes first
Check the hotspot connection, reload the page, and clear the browser cache as described in How to Connect to the SDX-Mate via WiFi. If the system was just started, wait for 15 minutes.
Restart once
If the message stays, restart the unit once.
Contact Sodex Support
If the message returns after a restart, the problem is on the system side. Support checks the system and restores it.
Check the result
SDX-Mate shows the system as reachable and snapshots upload again.
What to send to Sodex Support
- System serial number
- How long the message stayed and the time it started
- Whether the system is also unreachable from SDX-Cloud
- Whether the message returns after a restart
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