SDX-Cloud: How to Add an SDX-PocketScan Device

TL;DR
To add an SDX-PocketScan device in SDX-Cloud, go to Organization > Settings > Devices, enter the serial number exactly as printed, and choose the correct License type. You can set the license type during device creation or later when editing the device.

Summary

You can use this workflow to create an SDX-PocketScan device in SDX-Cloud and assign the correct License type for the intended workflow. Selecting the right license helps ensure Sodex Mobile uploads work correctly and that the device is configured for the required licensed features.

Important
The SDX-PocketScan serial number cannot be changed after you save the device.
Once a license or flatrate is assigned, device-management options may be restricted.
If a device must be moved or deleted after a license or flatrate assignment, contact Sodex Support.
If you select Mapping Pro, do not assign a flatrate because Mapping Pro already behaves like a flatrate.

Prerequisites

You are an organization admin.
You can open Organization > Settings > Devices.
You have the SDX-PocketScan device in hand so you can read the serial number printed on the back.

Why this matters
If an SDX-PocketScan tries to upload data and its serial number is not registered in SDX-Cloud, or is registered with the wrong format, the upload will not work.

Step-by-step: Add an SDX-PocketScan device

Open Organization > Settings > Devices.
Select the SDX-PocketScan tab.
Click the + button to add a new SDX-PocketScan.
Enter a clear device Name.
Enter the Serial number exactly as shown on the device.
Optionally enter a Description for internal notes.
Enable Active if the device should be available for use.
Enable Create pins if pins should be created automatically in Infomap.
Select the correct value in License type. Available options are None, Pole, Mapping, and Mapping Pro.
Use Has flatrate only when needed and only when Mapping Pro is not selected.
Click Continue or Save.

*Example: Add SDX-PocketScan device dialog in SDX-Cloud.*

SDX-PocketScan serial number format

The SDX-PocketScan serial number is printed on the back of the device and must be entered exactly as shown. SDX-Cloud validates each part strictly, so there is no auto-formatting and no automatic case conversion.

How the serial is structured
SDX-PocketScan serial numbers follow one of these patterns:

Normal: AAAAA-BBBBBBBB
Extended: AAAAA-BBBBBBBB-CC

Split the serial number at the hyphens and enter each part into the matching field in SDX-Cloud.

Normal serial number
- Part 1 (AAAAA): 5 characters, lowercase letters and numbers only.
- Part 2 (BBBBBBBB): 8 characters, uppercase letters and numbers only.
Example: 070d3-030067H9 → Part 1 = 070d3, Part 2 = 030067H9
Extended serial number
- Part 1 (AAAAA): 5 characters, lowercase letters and numbers.
- Part 2 (BBBBBBBB): 8 characters, uppercase letters and numbers.
- Part 3 (CC): 2 characters, letters and numbers only. This field appears only when Is extended serial number is enabled.
Example: 01167-0200F7S9-03 → Part 1 = 01167, Part 2 = 0200F7S9, Part 3 = 03

How to decide normal vs extended
If the serial number contains a third part after a second hyphen, enable Is extended serial number and enter all three parts. If it contains only two parts, keep the option disabled and enter only Part 1 and Part 2.

Common mistakes

Using the wrong letter case for Part 1 or Part 2.
Entering the wrong number of characters in one of the serial fields.
Enabling Is extended serial number without entering Part 3.
Using unsupported characters in one of the serial fields.

Select a license type for SDX-PocketScan

The License type dropdown controls which workflow the device is configured for. You can select the license type when you create the device or later when you edit it.

Available license types

None: leaves the device without a license assignment.
Pole: for SDX-Pole workflows.
Mapping: for LiDAR mapping and pole-mapping workflows.
Mapping Pro: for mapping workflows plus automatic photogrammetry processing after upload to SDX-Cloud.

For more information about license behavior, see Sodex Mobile: SDX-PocketScan Licenses.

Open Organization > Settings > Devices.
Open the SDX-PocketScan tab.
Create a new device or open an existing device for editing.
Select None, Pole, Mapping, or Mapping Pro in License type.
If Mapping Pro is selected, leave Has flatrate disabled.
Save the changes.

Important
If Mapping Pro is selected, a separate flatrate cannot be assigned because Mapping Pro already behaves like a flatrate.

Troubleshooting

Upload fails from Sodex Mobile: Confirm the SDX-PocketScan serial number is registered in SDX-Cloud and entered in the correct format.
I made a typo in the serial number: If no license or flatrate is assigned yet, delete the device and create it again. If a license or flatrate is already assigned, contact Sodex Support.
I selected the wrong license type: Edit the device and update the License type dropdown.
I cannot assign a flatrate: Check whether Mapping Pro is selected.
I cannot see Organization > Settings: You may not have the required permissions. Device management requires an organization admin.
I need to move a device that already has a license or flatrate: Contact Sodex Support.