Overview
This article provides a step-by-step guide on resetting your password for the SDX-Cloud platform.
Before you start
Make sure you have access to the inbox of the email address used for your SDX-Cloud account.
Make sure you have access to the inbox of the email address used for your SDX-Cloud account.
Reset Your Password
Go to the Login Page
- On the SDX-Cloud login page, click on the "Forgot Password?" link.
Enter Your Email
- Provide your registered email address in the field provided and submit the form.
- Check Your Email
- Look for an email from SDX-Cloud Support containing a password reset link. If you don’t see it, check your spam folder.
Reset Your Password
- Click on the link in the email and follow the instructions to set a new password.
- Log In Again
- Use your new password to log in to SDX-Cloud.
Common Issues with Password Reset
- Email Not Received
- Ensure you’re checking the correct inbox for the registered email address.
- Check also the Spam/Junk folder.
- Contact support if the email doesn’t arrive within 10 minutes.
Security note
If you did not request a password reset, do not click the link. Contact support.
If you did not request a password reset, do not click the link. Contact support.
Frequently Asked Questions (FAQ)
Q: What should I do if I don’t receive the password reset email?
- Double-check your spam or junk folder.
- Ensure the email address entered matches the one registered to your SDX-Cloud account.
- Contact Sodex Support for assistance if the email doesn’t arrive.
Q: How long is the password reset link valid?
- The reset link is typically valid for a limited time. If it expires, request a new one by repeating the reset process.
Q: Can I reuse an old password?
- For security reasons, it’s recommended to use a unique password that hasn’t been used previously.
Q: What if I’m still unable to reset my password?
- Contact Sodex Support for further assistance. Provide as much detail as possible about the issue.
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